Report Online Infringement Using E-Commerce Companies' Reporting Tools

This page includes information on intellectual property policies and infringement reporting mechanisms at several popular online retailers and marketplaces.  Click on the names below to access links to each site's reporting policies and tools.

Alibaba
Amazon
eBay
Etsy
Facebook
Pinterest
TaoBao


Alibaba's program for infringing content review, AliProtect, has very specific steps for right holders, as outlined in this flow-chart: http://legal.alibaba.com/complaint_rule.htm.  Note that you must be a registered user on Alibaba to submit a claim.

Report IP Infringement on Alibaba

 

Amazon only offers remedies for copyright holders.  If a copyright holder believes there is infringing content on Amazon’s site, then the copyright owner can submit a complaint containing specific information to Amazon.  Amazon will then launch an investigation as necessary.

Information about Amazon's copyright complaint process

Amazon's copyright complaint form

 

eBay requires right holders to register as a Verified Rights Owner (VeRO) member before reporting infringing content.

eBay's Verified Rights Owner Program

Report Suspected Infringing Content

 

Etsy has a dedicated agent for dealing with intellectual property infringement notifications and procedures.  Once a complaint is made, Etsy will investigate and either take down the offending listing, block access to it, or disable the associated account.

Etsy’s IP Policies and Guide to Reporting Infringement


Facebook provides information for its users, as well as a form to report infringement.

Facebook's Basic Intellectual Property Information

Facebook's Copyright Infringement Information

Facebook's Trademark Infringement Information

Report Copyright and Trademark Infringement

 

Pinterest: If a right holder believes their copyright or trademark rights are being infringed by content on Pinterest, then they are able to either complete the DMCA Notice of Alleged Infringement (example provided on website; copyright infringement only) or submit an online form.

Pinterest's Copyright Complaint Information and Form

Pinterest's Trademark Complaint Information and Form

 

TaoBao provides an English-language page dealing with intellectual property infringement, linked below.  This page gives a detailed account of the steps necessary for a rights holder to report potentially infringing material on the site.  Although Taobao normally accepts complaints through their Chinese-language online reporting system only, the company does make exceptions for overseas small and medium-sized enterprises (SMEs) and will accept email complaints in English or a complaint filed through the company’s SME website. 

TaoBao's Guide for Reporting Infringement

TaoBao's SME Reporting Website