Congo, Democratic Republic - Sales Service/Customer SupportCongo (DR) - Sales Service
Local sales agents and distributors tend to be the only entities offering after sale customer service. Independent local firms offering after-sales service and/or spare parts are generally unreliable or unavailable.
Developing a strong customer base relies on the quality of the product but also the after-sale service. Congolese consumers are becoming increasingly demanding about the quality of service and support they receive; a US firm intending to sell consumer goods in the DRC should consider developing or contracting with local after-market sales businesses the DRC.